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Mario, you are correct. I also faced similar issues with the support people multiple times.
Thats why today freelancer.com is much ahead of SL today inspite of SL's great features. Rene should remember that "Its better to prevent & prepare than repent & repair". Now SL is repairing [may be :) ], but I am gradually moving my business over to other sites, also my clients doing the same thing. I started here 2 years ago, now I am pissed here by the support staffs like Emily & others.
15 лет назад
Rene, I hope you remember me. Earlier you posted a project in SL about "Why users are posting negative reviews about SL in other websites". I mentioend a lot of points & wrote a big message to you mentioning why it is not so popular in spite of giving us so many features, one of the best is Unlimited bidding & low cost.
People here are discussing about the withdrawal problems, every site has the same problem like this. But most important part is the customer care support. When a freelancer's money is at stake he/she fist thinks of to contact the support people. The SL Support response time is horrible. If an account is locked for any reason, nobody is going to reply him before 24 hours & after that they say "we are sorry". This is just one secnrio. May be other users might have faced more problems, I dont know. This is the main problem & the core problem of SL I think. Owrk on it & the rest of the problems will be auto-solved.
People here are discussing about the withdrawal problems, every site has the same problem like this. But most important part is the customer care support. When a freelancer's money is at stake he/she fist thinks of to contact the support people. The SL Support response time is horrible. If an account is locked for any reason, nobody is going to reply him before 24 hours & after that they say "we are sorry". This is just one secnrio. May be other users might have faced more problems, I dont know. This is the main problem & the core problem of SL I think. Owrk on it & the rest of the problems will be auto-solved.
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