Many of our customers know us by the scriptlance user name. After freelance taking over scriptlance, our user names changed to "username+sl", i don't like this ugly user name. Please give us the original user name.

Hi,

i lost 2 projects because of scriptlance auto delete of files feature :( check out the recent two projects that i lost bid, i trusted SL file share feature and uploaded mock-ups there, but the buyer was not even able to see them due to the auto delete feature of SL... we designers work hard and post mock-ups, but your auto delete system simply spoils everything... i suggest this feature is not necessary at all... you have alloted some space (say 100mb) and let us ourself handle the files to be kept / deleted in the file share if its get full... thats way to better, than your auto delete feature...

please do this change, its a must, its strongly the need of the hour...

waiting for a positive response soon...

thank you,

vinu91

Hi,
In my personal opinion the staff here respond too slow and take too long to resolve things that should be simple enough. I have been here for a long time and this is one of the few things that disappoint me.

For example, now I have a project with funds sitting in escrow and the buyer posts that he is satisfied, marks the project as completed but does not complete payment.
What I would expect:
1)Staff verify work and PMB
2)try contacting buyer
3)after 3-7 days or a reasonable time for a response release the escrow.

What actually happened:
1)Staff send buyer email, no response
2)asked to wait 7 days
3)ask again for status after 10 days
3)Staff email buyer again and ask to wait for 72 hours,
4)ask for status after 5 days
5)Staff suspend buyer
6)Ask for release of escrow
7)Staff say the escrow will be held for 6 MONTHS before they release it for SECURITY reasons [the payment had a score of 350-excellent].
8)I have just asked WHY the cash should be held for 6 months and what is the use of escrow if we are going to have a hassle with the escrow provider leave alone the buyer.

This is not a lone incident and there are several cases where a simple resolution like a forum account not working take over 6 months.

Why are you complicating the process when you actually need to simplify it? This only increases the work in having back and forth conversations and long ques of unresolved issues.

And Rene, you advertise $500,000/Month in billings which if true means you make around $25,000/month in commisions. I am sure after the infrastructure and maintainance you still make good profits, wouldn't it be worth to look into these key issues like quicker withdrawals, quicker resolutions by maybe hiring or automating processes which are sure to bring much more work and revenue?

Add feature when Programmer browse Project..

The feedback posted by the Scriptlance user should be recorded as Ticket ID with userwise, so that in future the concerned person can see his/her all tickets raised (no. of tickets raised) and their solutions solved.  It would be much easier to search all the tickets by userwise.

... specially for users that invited a lot of buyers to the site. It's obvious I rather use the service than moving buyers out of SL.

Tags must be provided with the option of filter into categories.  This will enable the user to choose only the nature of jobs we want to work and not other categories at that moment.

Feature 1. The facility to Freeze a Programmer who is not really a Programmer but another site offering similar facilities to Scriptlance.

This will enable buyers to stop misuse of scriptlance my other companies trying to take advantage.

The frozen programmer would have the chance to appeal (They never will if they are a spammer) if they think this was a malicious action.

This will stop me getting offers from outside sites.

Idea 2.

Shout out.

For individuals bidding on projects it would be helpfull to have an option where you can send a message to all bidding and message board posters with updated answers or messages about the project.

This improves communication and stops having to send individual messages which are identical to explain changes or additions.

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Accidentally clicked on favorite on a person and cannot remove it. Why not just let us re-click it to un-favorite the person.